Return & Refund Policy
Effective Date: January 1, 2026
At Pure Aura Harvest, customer satisfaction is important to us. We strive to deliver premium-quality superfoods and wellness products. If you receive a damaged, incorrect, or defective item, we are here to help.
1. Return Eligibility
You may request a return or replacement within 5 days of receiving your order if:
- You received the wrong product.
- The product arrived damaged during transit.
- The product is defective or unusable.
- The product package was tampered with before delivery.
2. Non-Returnable Items
Due to the nature of food and wellness products, we cannot accept returns for:
- Opened or used products.
- Products with broken safety seals after delivery.
- Products returned after the return window has expired.
- Products damaged due to improper storage, misuse, or negligence after delivery.
- Promotional, free, or complimentary products.
3. How to Request a Return
- Email us at pureauraharvest@gmail.com.
- Include your order number, product name, and a detailed description of the issue.
- Attach clear photographs showing the product condition and packaging.
- Our support team will review your request and respond within 24–48 business hours.
4. Refund Process
- Once your return or refund request is approved, we will begin processing your refund.
- Refunds are typically processed within 5–7 business days after approval.
- The refund will be issued to the original payment method used during purchase.
- Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.
5. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product:
- Notify us within 48 hours of delivery.
- Provide photographs of the product and packaging.
- After verification, we may offer a replacement, store credit, or full refund depending on the situation.
6. Order Cancellation
Orders may be canceled before they are shipped. Once an order has been dispatched, it cannot be canceled and will be subject to this Return & Refund Policy.
7. Contact Us
Email: pureauraharvest@gmail.com
Response Time: 24–48 business hours
Please Include: Order number, product name, issue description, and supporting photographs.
Important Information
- • Return requests submitted after the return window may not be accepted.
- • Pure Aura Harvest reserves the right to reject claims that do not satisfy the conditions outlined in this policy.
- • Refund eligibility is subject to verification by our support team.
- • Policy updates may occur from time to time without prior notice.