Shipping Policy

Effective Date: January 1, 2026

At Pure Aura Harvest, we are committed to delivering your orders safely, efficiently, and on time. This Shipping Policy outlines how orders are processed, shipped, and delivered across India.

1. Order Processing

• Orders are typically processed within 1–2 business days after successful payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• During peak seasons, promotions, or unforeseen circumstances, processing times may be slightly longer.

2. Delivery Timeline

• Most orders are delivered within 3–7 business days after dispatch.
• Delivery times may vary depending on your location, courier service availability, and regional conditions.
• Remote or rural locations may require additional delivery time.

3. Shipping Coverage

We currently ship to most serviceable locations across India through trusted courier and logistics partners.

4. Shipping Charges

• Shipping charges, if applicable, are calculated and displayed during checkout.
• Promotional free shipping offers may be available from time to time and will be clearly communicated on the website.
• Shipping fees are non-refundable except in cases where the error is on our part.

5. Order Tracking

Once your order has been shipped, you will receive tracking information via email, SMS, or WhatsApp (where applicable).

• Track your shipment in real time through the courier partner.
• Please allow up to 24 hours for tracking information to become active after dispatch.

6. Delivery Delays

While we strive to meet estimated delivery timelines, delays may occur due to:

• Weather conditions.
• Natural disasters or emergencies.
• Courier network disruptions.
• Public holidays and regional restrictions.
• Incorrect or incomplete shipping information.

We appreciate your patience and will do our best to assist in resolving any delivery-related concerns.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details. Pure Aura Harvest cannot be held responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete address information provided at checkout.

8. Lost or Damaged Shipments

• If your order arrives damaged, please contact us within 48 hours of delivery.
• Include photographs of the package and product to help us investigate the issue.
• If a shipment is lost in transit, we will coordinate with the courier partner and assist in finding a resolution.

9. International Shipping

At this time, Pure Aura Harvest only ships within India. International shipping options may be introduced in the future.

10. Contact Us